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Terms and Conditions

General information

www.studiobitte.dk is owned and operated by Studio Bitte ApS, registered in Denmark.
 
Studio Bitte ApS
Ådalen 33B
4000
Phone: +4527636180
VAT: 42728462
 

Payment

Studio Bitte accepts online payments with the following credit cards:
 
  • VISA
  • Mastercard
  • Mobilepay
  • Maestro
  • American Express
    Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or stated on your order.
     
    All prices on the website include VAT.
     
    The website uses the following currencies for pricing: Denmark - Kroner (DKK)
     
    Studio Bitte uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties. Studio Bitte’s own website also uses encryption with SSL protocol (Shopify.com).
     
    Studio Bitte will not be held liable for pricing errors and products that are out of stock or discontinued. Furhermore Studio Bitte reserves the right to change the prices without prior consent.
     

    Shipping and delivery

    Shipping and delivery in Denmark
    The delivery time for your order is 1-5 business days.
     
    Studio Bitte uses GLS for shipment of your ordered items. You can choose to have your shipment sent with delivery to your home address, company address or the nearest parcelshop.
     
    Delivery costs:

    • GLS parcelshop: DKK 39,-
    • Company addresses: DKK 49,- (Redelivered to parcelshop if no one is at home
    • Private addresses: DKK 70,- (Redelivered to parcelshop if no one is at home)
    You will receive a Track and Trace-number upon shipment, which allows you to track the shipment at all times.
     
    If there is no room for your delivery at the chosen parcelshop, your delivery will be moved to the nearest parcelshop which you will be notified about. If any problems occur please contact the shipping firm in question or contact Studio Bitte at hello@studiobitte.dk.
     
    Shipping and delivery in other EU countries
    Studio Bitte offers shipping to all EU-countries with DHL express. Your shipment is sent with delivery to your home address. Shipping prices vary and are dependent on the country you reside in.

    Studio Bitte has included climate compensation on all shipping rates for orders outside Denmark. CO2-emissions from shipping are being calculated and compensated via Climaider, making the shipments CO2-neutral. Read more about how Studio Bitte climate compensates here.
     
    The estimated delivery time for your order is 1-5 business days.
     
    You will receive a Track and Trace-number upon shipment, which allows you to track the shipment at all times.
     
    If any problems occur please contact the shipping firm in question or Studio Bitte at hello@studiobitte.dk.
     

    Returns

    Studio Bitte offers a 14 days full refund on posters purchased on www.studiobitte.dk unless otherwise agreed or stated in your order. Custom made posters – for instance a special color or size – cannot be returned.
     
    You must notify Studio Bitte within 14 days after delivery if you want to return your order. Studio Bitte must receive the product within 14 days after notifying of the return. The period counts from the day you receive the full order. You cannot regret your purchase by refusing to receive the order by not collecting or receiving it. The notice must be given by e-mail to hello@studiobitte.dk and it must clearly specify your wish to return the order.
     
    The buyer is responsible for the costs of return.
     
    How to return in Denmark
    1. Go to our return portal through this link.
      2. Follow the instructions and enter your information
      3. Print the withdrawal form and return label (The cost of a return label is 45,50,- DKK)
      4. Carefully pack the poster in the original packing (please see “condition of the product you have returned” below) 
      5. Attach the return label to the package and go to the closest GLS parcelshop. See where to find closest parcelshop here.
      6. When Studio Bitte has received your package Studio Bitte will return the order value subtracted any shipment costs.
      7. Shortly afterwards you will receive an e-mail confirmation
    You can also choose to buy the return postage yourself. In that case the returned products must be sent as a traceable package to:
     
    Studio Bitte ApS
    Att: Returns
    Ådalen 33B
    4000 Roskilde
    Danmark
    Phone: (+45) 27 63 61 80
    hello@studiobitte.dk
     
    How to return in other EU-countries
    Returned products must be sent as a traceable package to:
     
    Studio Bitte ApS
    Att: Returns
    Ådalen 33B
    4000 Roskilde
    Danmark
    Phone: (+45) 27 63 61 80
    hello@studiobitte.dk
     

    Condition of the product you have returned

    You are only liable for any devaluation of the product caused by unnecessary actions used to determine the nature, abilities and functions of the product. In other words – You can inspect the products as if you were buying it from a physical store.
     
    Posters must be returned in original package: Rolled in crepe paper and sent in a cardboard tube with cardboard coverage incl. paper filling. If the cardboard coverage is omitted it will cause a handling fee from GLS of 40 DKK, which will be subtracted from the total return amount.
     
    If the product is used in other ways as described above, Studio Bitte will consider it as used and of decreased value. This means that you will only receive a partial or no refund when returning the product depending on the value of the product. It is up to Studio Bitte to evaluate the product's condition.
     
    If the product is damaged upon delivery, please photo-document it and contact Studio Bitte.
     

    Refund of purchase amount

    If you regret your purchase, the purchase amount can be refunded. If the product is devaluated Studio Bitte will subtract the amount, you are liable for.

    Studio Bitte will refund the purchase amount subtracted any delivery costs – thus only the value of the product – within 14 days from the day Studio Bitte receives your returned product.

    Studio Bitte will transfer the amount by the same means of payment as the purchase was made with. In case it is not possible you will receive a voucher. It is not possible to transfer the amount to other means of payment.

    Studio Bitte can withhold payment until Studio Bitte receives the product.
     

    Warranty

    There is a 2 year warranty on products according to the Danish Sales Law. Studio Bitte’s warranty applies to material and fabrication defects. The warranty won’t cover errors or damages caused by incorrect use of the product.
     
    Complaints regarding errors and defects must be reported to Studio Bitte in a reasonable time after the products have been received. Studio Bitte considers a maximum of one month as a reasonable time, unless otherwise agreed.
     
    If the complaint is justified, Studio Bitte will refund reasonable shipping costs.
     
    Please contact Studio Bitte if you want to return or complain about a product:

    Studio Bitte ApS
    Ådalen 33B
    4000 Roskilde
    Danmark
    Phone: (+45) 27 63 61 80
    hello@studiobitte.dk
     
    If you use your warranty, the returned products must not be sent as Collect on Delivery (C.O.D.).


    Customer and privacy policy

    Studio Bitte does not resell personal information and does not pass on your personal information to others. They are only registered in Studio Bitte’s customer directory. You can delete your information at any time.
     
    In order for you to enter into an agreement with Studio Bitte the following information is needed:
    • Name
    • Address
    • Phone number
    • Email address
    Studio Bitte makes the registration of your personal information for the purpose of delivering the products to you.
     
    The personal information is registered with Studio Bitte, and stored for up to five years, after which the information is deleted.
     
    When collecting personal information via www.studiobitte.dk, Studio Bitte ensures that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
     
    The director and employees at Studio Bitte have access to the information recorded about you. The data manager at Studio Bitte is: Camilla Bræstrup.
     
    Studio Bitte does not store and transmit customer information encrypted.
     
    As registered with Studio Bitte, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact hello@studiobitte.dk .
     

    Cookies

    On https://www.studiobitte.dk, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
     

    Log statistics

    Studio Bitte uses log statistics at https://www.studiobitte.dk, which means that a statistics system gathers information, that can supply Studio Bitte with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
     
    The Log statistic is only used with the purpose to improve Studio Bitte’s website.
     

    Consumer protection

    Learn more about your consumer protection when paying online with PensoPay's payment service solution here.
     

    Complaints

    Complaints about a product can be sent to:
     
    Konkurrence- og Forbrugerstyrelsens
    Carl Jacobsens Vej 35
    2500 Valby
    www.forbrug.dk
     
    For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform.
    ec.europa.eu
     
    When complaining you need to denounce our email address, hello@studiobitte.dk, and the site, on which you made your purchase.