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Cancellation and returns

Returns

Studio Bitte offers a 14 days full refund on posters purchased on www.studiobitte.dk unless otherwise agreed or stated in your order. Custom made posters – for instance a special color or size – cannot be returned.
 
You must notify Studio Bitte within 14 days after delivery if you want to return your order. Studio Bitte must receive the product within 14 days after notifying of the return. The period counts from the day you receive the full order. You cannot regret your purchase by refusing to receive the order by not collecting or receiving it. The notice must be given by e-mail to hello@studiobitte.dk and it must clearly specify your wish to return the order.
 
The buyer is responsible for the costs of return.
 
How to return in Denmark
  1. Go to our return portal through this link.
    2. Follow the instructions and enter your information
    3. Print the withdrawal form and return label (The cost of a return label is 45,50,- DKK)
    4. Carefully pack the poster in the original packing (please see “condition of the product you have returned” below) 
    5. Attach the return label to the package and go to the closest GLS parcelshop. See where to find closest parcelshop here.
    6. When Studio Bitte has received your package Studio Bitte will return the order value subtracted any shipment costs.
    7. Shortly afterwards you will receive an e-mail confirmation
You can also choose to buy the return postage yourself. In that case the returned products must be sent as a traceable package to:
 
Studio Bitte ApS
Att: Returns
Ådalen 33B
4000 Roskilde
Danmark
Phone: (+45) 27 63 61 80
hello@studiobitte.dk
 
How to return in other EU-countries
Returned products must be sent as a traceable package to:
 
Studio Bitte ApS
Att: Returns
Ådalen 33B
4000 Roskilde
Danmark
Phone: (+45) 27 63 61 80
hello@studiobitte.dk
 

Condition of the product you have returned

You are only liable for any devaluation of the product caused by unnecessary actions used to determine the nature, abilities and functions of the product. In other words – You can inspect the products as if you were buying it from a physical store.
 
Posters must be returned in original package: Rolled in crepe paper and sent in a cardboard tube with cardboard coverage incl. paper filling. If the cardboard coverage is omitted it will cause a handling fee from GLS of 40 DKK, which will be subtracted from the total return amount.
 
If the product is used in other ways as described above, Studio Bitte will consider it as used and of decreased value. This means that you will only receive a partial or no refund when returning the product depending on the value of the product. It is up to Studio Bitte to evaluate the product's condition.
 
If the product is damaged upon delivery, please photo-document it and contact Studio Bitte.
 

Refund of purchase amount

If you regret your purchase, the purchase amount can be refunded. If the product is devaluated Studio Bitte will subtract the amount, you are liable for.

Studio Bitte will refund the purchase amount subtracted any delivery costs – thus only the value of the product – within 14 days from the day Studio Bitte receives your returned product.

Studio Bitte will transfer the amount by the same means of payment as the purchase was made with. In case it is not possible you will receive a voucher. It is not possible to transfer the amount to other means of payment.

Studio Bitte can withhold payment until Studio Bitte receives the product.