Returns
Studio Bitte offers a 14 days full refund on posters and frames purchased on
www.studiobitte.dk unless otherwise agreed or stated in your order. Custom made posters – for instance a special color or size – cannot be returned.
You must notify Studio Bitte within 14 days after delivery if you want to return your order. Studio Bitte must receive the product within 14 days after notifying of the return. The period counts from the day you receive the full order. You cannot regret your purchase by refusing to receive the order by not collecting or receiving it. The notice must be given by e-mail to hello@studiobitte.dk and it must clearly specify your wish to return the order.
The buyer is responsible for the costs of return.
Customers in Denmark: How to return posters (not frames)
- Go to our return portal through this link.
- Follow the instructions and enter your information
- Print the withdrawal form and return label (The cost of a return label is 45,50,- DKK)
- Carefully pack the poster in the original packing (please see “condition of the product you have returned” below)
- Attach the return label to the package and go to the closest GLS parcelshop. See where to find closest parcelshop here.
- When Studio Bitte has received your package Studio Bitte will return the order value subtracted any shipment costs.
- Shortly afterwards you will receive an e-mail confirmation
You can also choose to buy the return postage yourself. In that case the returned products must be sent as a traceable package to:
Studio Bitte ApS
Att: Returns
Ådalen 33B
4000 Roskilde
Danmark
Phone: (+45) 27 63 61 80
hello@studiobitte.dk
Customers in Denmark: How to return frames
If you wish to return a framed poster, you can easily do so through GLS.
Remember to enclose your order number and purchase receipt. Mark the package 'return item'. Go to your nearest GLS parcelshop where you can buy a shipping label. You must pay for the shipping yourself.
The frame must be sent as a traceable package to:
Studio Bitte
Att: Returneringer
Ådalen 33B
4000 Roskilde
Tlf.: (+45) 27636180
hello@studiobitte.dk
Be sure to get a shipping-receipt. Keep the receipt until you have received your refund. Once I have received and approved the returned products I will refund the purchase amount to your bank account as soon as possible.
Other EU-customers: How to return posters and frames
Returned products must be sent as a traceable package to:
Studio Bitte ApS
Att: Returns
Ådalen 33B
4000 Roskilde
Danmark
Phone: (+45) 27 63 61 80
hello@studiobitte.dk
Remember to enclose your order number and purchase receipt. Mark the package 'return item'. Go to your nearest GLS parcelshop where you can buy a shipping label. You must pay for the shipping yourself.
Be sure to get a shipping-receipt. Keep the receipt until you have received your refund. Once I have received and approved the returned products I will refund the purchase amount to your bank account as soon as possible.
Condition of the product you have returned
You are only liable for any devaluation of the product caused by unnecessary actions used to determine the nature, abilities and functions of the product. In other words – You can inspect the products as if you were buying it from a physical store.
Posters and frames must be returned in original package: Posters must be rolled in crepe paper and sent in a cardboard tube with cardboard coverage incl. paper filling. If the cardboard coverage is omitted it will cause a handling fee from GLS of 40 DKK, which will be subtracted from the total return amount. Frames must be sent in the original protective packaging.
If the product is used in other ways as described above, Studio Bitte will consider it as used and of decreased value. This means that you will only receive a partial or no refund when returning the product depending on the value of the product. It is up to Studio Bitte to evaluate the product's condition.
If the product is damaged upon delivery, please photo-document it and contact Studio Bitte.
Refund of purchase amount
If you regret your purchase, the purchase amount can be refunded. If the product is devaluated Studio Bitte will subtract the amount, you are liable for.
Studio Bitte will refund the purchase amount subtracted any delivery costs – thus only the value of the product – within 14 days from the day Studio Bitte receives your returned product.
Studio Bitte will transfer the amount by the same means of payment as the purchase was made with. In case it is not possible you will receive a voucher. It is not possible to transfer the amount to other means of payment.
Studio Bitte can withhold payment until Studio Bitte receives the product.
